Skip to main content

​
Nodes

​
The node is offline

A node reports its status to Nodex regularly. When Nodex stops receiving these reports, it marks the node and its servers as Offline. By default, this happens after 15 minutes without a report. To bring the node back online:
  1. Check that the machine is running and reachable from the internet
  2. Check that your firewall or security group allows inbound traffic on port 3400 and outbound HTTPS and DNS traffic
  3. Reload the node overview page
If you connected your own server, also review the custom VPS requirements.

​
The node says Requires Installation

A node created with Using a custom VPS waits for you to run its install command. Open the node’s Installation tab, copy the command, and run it as root on your server. See Create a node using a custom VPS.

​
The node says Provisioning Failed

Nodex could not finish setting up a node created through a cloud provider. Delete the node with the Delete provider instance option to stop billing for the instance, then create a new node. See Delete an existing node.

​
The page says the server could not be reached

Pages that read data from the node, such as the file browser and backups, show “We could not reach your server to fetch the data” when the node does not respond. Bring the node back online as described above, then reload the page.

​
Servers

​
The installation failed

A server that fails to install shows Install Failed on its overview page. Click Retry to run the installation again. If it keeps failing, open the server’s Settings tab and use Reinstall the server.

​
The server does not start

If a server stays in the Starting state or returns to Offline, open its console on the overview page and read the last messages. Then check the following: If the server is stuck stopping, click Force Stop to terminate the process.

​
Players cannot join

Check that the server is in the Running state. Players join using the node’s IP address and the server’s primary port, which are shown in the Address on the overview page. If the server is running and players still cannot connect, make sure the node’s firewall or security group allows inbound traffic on the server’s ports.

​
A port is rejected

Ports must be between 1024 and 65535. Two allocations of the same server cannot share a port, and a port that is in use by another server on the same node is rejected. Choose a different port in the network settings.

​
The server creation page asks to upgrade

Your plan’s server limit is reached. Delete a server you no longer need, or upgrade your plan. See Billing.

​
Files and backups

​
An upload fails

The upload dialog shows the maximum file size. Files above it are rejected.

​
The backups page asks for a client update

Backups require version 0.2.0 or later of the Nodex client on your node. The page shows the current and the minimum version of your node’s client. To update it, contact support.

​
Billing

​
Updating the payment method is unavailable

When Nodex cannot open Paddle’s payment page, it shows “Updating your payment method is not available right now.” Try again later, or contact support.

​
A payment failed

Nodex shows a banner when a payment fails. Update your payment method in Billing to avoid an interruption.